General Questions

• Will my personal information be secure at Bilatek.com?
  We only use your personal information to fulfill the order. Bilatek takes special care in keeping every customer's personal information secure and confidential.
• Do I need to get registered?
  If you have registered at Bilatek, your buying process will become more convenient. If you have an account, your billing and shipping address will be available anytime you make an order. Furthermore, you can also input other shipping addresses in your account.
• How do I deal with a return?
  If you want to return your product, you can contact us at sales@bilatek.com. More details at our Return Policy.

Order and Payment

• What type of payment do you accept?
  We accept PayPal, credit cards (including Visa, Mastercard) and check.
• Can I add an item to or remove an item from my order?
  You may change or cancel your order if it has not been processed for shipment and sent to the warehouse. Once your order has been sent to the warehouse we cannot make any changes. To make changes to your order you may send e-mail to sales@bilatek.com.
• Why did my payment not go through?
  When you pay through Credit, sometimes you may meet this issue that the transaction is declined by AVS Mismatch. Please make sure address is correct.
• Can I cancel an order?
  Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.

Shipping

• How long will it take for my item to reach me?
  Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it is delivered within one business day of payment receipt, so you can get your desired item soon.
• How do I ship items to a different address?
  During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address

Products

• What makes your products special?
  Our goal is to provide high quality products at a very affordable price. Rest assured that when you order from Bilatek, you are getting a product that works just as good as the item you are replacing.
• How do I find out if the laptop battery I see on the website is compatible with my portable computer?
  You need to know the brand and model of your laptop, and you also need to know the exact part number and other specifications of your laptop battery. And then you can choose a compatible battery according to the product description.